{"id":2297,"date":"2025-01-08T16:58:56","date_gmt":"2025-01-08T14:58:56","guid":{"rendered":"https:\/\/hoogmobility.ee\/?post_type=privacy&#038;p=2297"},"modified":"2026-10-12T17:46:05","modified_gmt":"2026-10-12T14:46:05","slug":"privacy-couriers-eaters","status":"publish","type":"privacy","link":"https:\/\/hoogmobility.ee\/en\/privacy\/privacy-couriers-eaters\/","title":{"rendered":"Hoog Delivery privaatsuspoliitika"},"content":{"rendered":"\n<p><em>Kehtib alates 12.10.2026<\/em><\/p>\n\n\n\n<p>Siin kirjeldame, milliseid isikuandmeid Hoog Delivery klientide ja kullerite kohta kogub, milleks neid kasutab, kellele edastab ja kui kaua hoiab. T\u00f6\u00f6tleme andmeid isikuandmete kaitse \u00fcldm\u00e4\u00e4ruse (EL) 2016\/679 (GDPR) ja Eesti seaduste j\u00e4rgi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Kes andmeid t\u00f6\u00f6tleb<\/h2>\n\n\n\n<p>1.1. Vastutav t\u00f6\u00f6tleja on Hoog Mobility O\u00dc (registrikood 16526164, Sauna tn 6, Rapla linn, 79515 Rapla vald, Rapla maakond), e-post info@hoogmobility.ee (andmekaitse) ja support@hoogmobility.ee (klienditugi). Isikuandmete k\u00fcsimustega kirjuta info@hoogmobility.ee.<\/p>\n\n\n\n<p>1.2. Hoog Delivery on eraldi rakendus. Selle kasutajakonto ja andmed ei ole seotud Hoogi t\u00f5ukerataste ja haagiste rakendusega.<\/p>\n\n\n\n<p>1.3. Hoog Delivery ei ole m\u00f5eldud alla 16-aastastele. Me ei kogu teadlikult laste andmeid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Klientide andmed<\/h2>\n\n\n\n<p>2.1. Kogume klientide kohta j\u00e4rgmisi andmeid:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Konto andmed:<\/strong> nimi, e-posti aadress, telefoninumber.<\/li>\n\n\n\n<li><strong>Aadressid:<\/strong> kohaletoimetamise aadressid, sh uksekood, korrus ja &#8220;Juhised kullerile&#8221;.<\/li>\n\n\n\n<li><strong>Tellimuse andmed:<\/strong> tellitud tooted, partner, summa, aeg, tellimuse m\u00e4rkus (nt erisoovid ja allergiad, kui klient need kirjutab), kasutatud sooduskoodid ja punktid.<\/li>\n\n\n\n<li><strong>Asukoht:<\/strong> seadme asukoht, kui klient lubab rakendusel seda kasutada. Seda kasutame l\u00e4hedal asuvate partnerite n\u00e4itamiseks ja aadressi m\u00e4\u00e4ramiseks.<\/li>\n\n\n\n<li><strong>Makseandmed:<\/strong> makse summa, aeg ja makseviis. Kaardiandmeid t\u00f6\u00f6tleb makseteenuse pakkuja Stripe. Hoog ei n\u00e4e kaardi t\u00e4isnumbrit.<\/li>\n\n\n\n<li><strong>Hinnangud ja arvustused,<\/strong> mida klient partnerile annab.<\/li>\n\n\n\n<li><strong>Suhtlus klienditoega:<\/strong> kirjad, kaebused ja nende lisad (nt fotod).<\/li>\n\n\n\n<li><strong>Seadme andmed:<\/strong> seadme t\u00fc\u00fcp, rakenduse versioon, keel ja teavituste tunnus, et saata tellimuse kohta teavitusi.<\/li>\n\n\n\n<li><strong>Rahakott:<\/strong> punktid, soovituskood ja boonused.<\/li>\n<\/ul>\n\n\n\n<p>2.2. Kui klient kirjutab tellimuse m\u00e4rkusesse terviseandmeid (nt allergia), kasutame neid ainult selle tellimuse t\u00e4itmiseks. Klient annab need ise ja v\u00f5ib need m\u00e4rkimata j\u00e4tta.<\/p>\n\n\n\n<p>2.3. Vanusepiiranguga toodete \u00fcleandmisel kontrollib kuller kliendi isikut t\u00f5endavat dokumenti. Dokumendi andmeid me ei salvesta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Kui kaua klientide andmeid hoiame<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Konto andmeid hoiame, kuni konto on aktiivne.<\/li>\n\n\n\n<li>Tellimuse andmeid hoiame kuni 3 aastat p\u00e4rast tellimust.<\/li>\n\n\n\n<li>Raamatupidamiseks vajalikke andmeid hoiame 7 aastat, nagu seadus n\u00f5uab.<\/li>\n\n\n\n<li>Kui kontot pole 3 aastat kasutatud, k\u00fcsime kliendilt, kas ta soovib seda alles hoida. Kui vastust ei tule, kustutame v\u00f5i anon\u00fc\u00fcmistame andmed 12 kuu jooksul.<\/li>\n\n\n\n<li>Pettuse v\u00f5i \u00f5igusrikkumise kahtluse korral hoiame asjakohaseid andmeid kuni 10 aastat.<\/li>\n\n\n\n<li>Vaidluse korral hoiame andmeid, kuni vaidlus on lahendatud v\u00f5i n\u00f5ue aegunud.<\/li>\n<\/ul>\n\n\n\n<p>Rakenduse kustutamine telefonist ei kustuta kontot. Konto kustutamiseks kirjuta support@hoogmobility.ee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Kullerite andmed<\/h2>\n\n\n\n<p>4.1. Kogume kullerite kohta j\u00e4rgmisi andmeid:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kontakt- ja kontoandmed:<\/strong> nimi, telefoninumber, e-posti aadress, kasutajakonto.<\/li>\n\n\n\n<li><strong>Ettev\u00f5tlusvormi ja makseandmed:<\/strong> ettev\u00f5tluskonto v\u00f5i F\u00dcI\/ettev\u00f5tte andmed, pangakonto, makstud tasud, jootrahad, boonused ja v\u00f5lgnevused.<\/li>\n\n\n\n<li><strong>Asukoht:<\/strong> kulleri\u00e4pi asukoht ajal, mil kuller on t\u00f6\u00f6le m\u00e4rgitud. Seda kasutame \u00fclesannete jagamiseks ja klientidele kulleri liikumise n\u00e4itamiseks.<\/li>\n\n\n\n<li><strong>T\u00f6\u00f6 andmed:<\/strong> vastu v\u00f5etud ja t\u00e4idetud \u00fclesanded, ajad, teekonnad, aktiivne aeg, hinnangud ja klientide kaebused.<\/li>\n\n\n\n<li><strong>Muu:<\/strong> liikumisviis, termokoti deposiit, tervisekoolituse l\u00e4bimine ja terviset\u00f5end, kui Hoog seda k\u00fcsib, ning hoiatused v\u00f5i ligip\u00e4\u00e4su peatamised.<\/li>\n<\/ul>\n\n\n\n<p>4.2. Kulleri andmeid hoiame, kuni konto on aktiivne, ja 3 aastat p\u00e4rast konto sulgemist. Raamatupidamise andmeid hoiame 7 aastat, pettuse kahtluse korral kuni 10 aastat.<\/p>\n\n\n\n<p>4.3. \u00dclesanded jagatakse kulleritele automaatselt kordam\u00f6\u00f6da nende hulgas, kes on t\u00f6\u00f6le m\u00e4rgitud ja partneri l\u00e4hedal. Kulleri ligip\u00e4\u00e4su peatamise otsustab alati inimene, mitte automaatne s\u00fcsteem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Milleks andmeid kasutame<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Eesm\u00e4rk<\/th><th>\u00d5iguslik alus<\/th><\/tr><\/thead><tbody><tr><td>Konto loomine ja haldamine, tellimuste vastuv\u00f5tmine, edastamine partnerile ja kullerile, kohaletoimetamine<\/td><td>Lepingu t\u00e4itmine<\/td><\/tr><tr><td>Maksete vastuv\u00f5tmine, tagastused, kullerite ja partnerite tasude maksmine<\/td><td>Lepingu t\u00e4itmine, seadusest tulenev kohustus<\/td><\/tr><tr><td>Tellimuse olekust teavitamine (push-teavitus, e-kiri)<\/td><td>Lepingu t\u00e4itmine<\/td><\/tr><tr><td>Klienditugi ja kaebuste lahendamine<\/td><td>Lepingu t\u00e4itmine, \u00f5igustatud huvi<\/td><\/tr><tr><td>Pettuste ja kuritarvitamise ennetamine<\/td><td>\u00d5igustatud huvi<\/td><\/tr><tr><td>Raamatupidamine ja maksuaruandlus (sh platvormide aruandlus Maksu- ja Tolliametile)<\/td><td>Seadusest tulenev kohustus<\/td><\/tr><tr><td>Teenuse arendamine (nt millal ja kus tellitakse, tarneajad)<\/td><td>\u00d5igustatud huvi. V\u00f5imaluse korral kasutame koondandmeid<\/td><\/tr><tr><td>Uudised ja pakkumised e-posti v\u00f5i push-teavitusega<\/td><td>N\u00f5usolek v\u00f5i \u00f5igustatud huvi. Loobuda saab igal ajal kirja lingiga v\u00f5i telefoni teavituste seadetest<\/td><\/tr><tr><td>Terviseandmed tellimuse m\u00e4rkuses (nt allergia)<\/td><td>Kliendi selges\u00f5naline n\u00f5usolek, mille ta annab andmeid ise lisades<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>5.1. Me ei m\u00fc\u00fc isikuandmeid ega tee automaatseid otsuseid, millel oleks inimesele \u00f5iguslik v\u00f5i samav\u00e4\u00e4rne m\u00f5ju.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Kes andmeid n\u00e4eb<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Kes<\/th><th>Mida n\u00e4eb<\/th><th>Kui kaua v\u00f5ib hoida<\/th><\/tr><\/thead><tbody><tr><td>Partner<\/td><td>Kliendi nimi, telefon, e-post, tellimus ja tellimuse m\u00e4rkus; kulleri nimi, telefon ja asukoht<\/td><td>Kuni 1 kuu p\u00e4rast tellimust (v.a raamatupidamise andmed)<\/td><\/tr><tr><td>Kuller<\/td><td>Kliendi nimi, telefon, kohaletoimetamise aadress koos juhistega, partner ja tellimuse andmed<\/td><td>Kuni 1 kuu p\u00e4rast tellimust (kulleri andmet\u00f6\u00f6tluse leping)<\/td><\/tr><tr><td>Klient<\/td><td>Kulleri eesnimi ja asukoht tellimuse ajal<\/td><td>\u2013<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">7. Teenusepakkujad ja andmete edastamine<\/h2>\n\n\n\n<p>7.1. Kasutame usaldusv\u00e4\u00e4rseid teenusepakkujaid, kes t\u00f6\u00f6tlevad andmeid meie juhiste j\u00e4rgi ja lepingu alusel.<\/p>\n\n\n\n<p>7.2. Peamised teenusepakkujad:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hyperzod<\/strong> \u2013 Hoog Delivery platvorm (rakendused, kontod, tellimused) ja kullerite \u00fclesannete jagamine (Autozod);<\/li>\n\n\n\n<li><strong>Stripe<\/strong> \u2013 maksete t\u00f6\u00f6tlemine;<\/li>\n\n\n\n<li><strong>Google<\/strong> \u2013 kaardid ja aadressiotsing, e-post ja t\u00f6\u00f6vahendid;<\/li>\n\n\n\n<li><strong>Brevo<\/strong> \u2013 e-kirjade saatmine;<\/li>\n\n\n\n<li><strong>Twilio<\/strong> \u2013 SMS-id.<\/li>\n<\/ul>\n\n\n\n<p>7.3. Osa teenusepakkujaid v\u00f5ib andmeid t\u00f6\u00f6delda v\u00e4ljaspool Euroopa Majanduspiirkonda. Sellisel juhul edastame andmeid ainult GDPR-is lubatud kaitsemeetmetega, n\u00e4iteks Euroopa Komisjoni tingimuste (standardlepingutingimuste) v\u00f5i Komisjoni otsuse alusel.<\/p>\n\n\n\n<p>7.4. Avaldame andmeid ametiasutustele, kohtule v\u00f5i \u00f5iguskaitseasutustele, kui seadus seda n\u00f5uab v\u00f5i kui see on vajalik \u00f5igusn\u00f5ude kaitsmiseks v\u00f5i inimeste turvalisuse tagamiseks.<\/p>\n\n\n\n<p>7.5. Kui Hoogi \u00e4ri v\u00f5i selle osa m\u00fc\u00fcakse v\u00f5i \u00fchendatakse, v\u00f5ivad andmed liikuda uuele omanikule samadel eesm\u00e4rkidel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Turvalisus<\/h2>\n\n\n\n<p>Kaitseme andmeid tehniliste ja organisatoorsete meetmetega, et keegi ei saaks neid loata n\u00e4ha, muuta ega kustutada. Ligip\u00e4\u00e4s andmetele on ainult neil, kes seda t\u00f6\u00f6 tegemiseks vajavad.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Sinu \u00f5igused<\/h2>\n\n\n\n<p>Sul on \u00f5igus:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>saada teada, milliseid andmeid sinu kohta t\u00f6\u00f6tleme, ja saada neist koopia;<\/li>\n\n\n\n<li>lasta valed andmed parandada;<\/li>\n\n\n\n<li>lasta andmed kustutada, kui meil pole alust neid hoida;<\/li>\n\n\n\n<li>piirata andmete t\u00f6\u00f6tlemist v\u00f5i esitada sellele vastuv\u00e4ide;<\/li>\n\n\n\n<li>saada oma andmed masinloetaval kujul (andmete \u00fclekandmine);<\/li>\n\n\n\n<li>v\u00f5tta n\u00f5usolek igal ajal tagasi.<\/li>\n<\/ul>\n\n\n\n<p>Taotluse saatmiseks kirjuta info@hoogmobility.ee. Lisa oma nimi ja telefoninumber v\u00f5i e-post, et saaksime sind tuvastada. Vastame esimesel v\u00f5imalusel, hiljemalt \u00fche kuu jooksul.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Kaebused<\/h2>\n\n\n\n<p>Kui sa ei ole rahul sellega, kuidas me sinu andmeid t\u00f6\u00f6tleme, kirjuta info@hoogmobility.ee. P\u00fc\u00fcame vastata 10 t\u00f6\u00f6p\u00e4eva jooksul. Igal ajal v\u00f5id p\u00f6\u00f6rduda ka <a href=\"https:\/\/www.aki.ee\">Andmekaitse Inspektsiooni<\/a> poole.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Muudatused<\/h2>\n\n\n\n<p>V\u00f5ime privaatsuspoliitikat muuta, kui muutuvad seadused, teenus v\u00f5i teenusepakkujad. Olulistest muudatustest teavitame rakenduses v\u00f5i e-postiga. Kehtiv versioon on alati sellel lehel.<\/p>\n","protected":false},"menu_order":0,"template":"","legal":[67],"class_list":["post-2297","privacy","type-privacy","status-publish","hentry","legal-delivery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hoog Delivery privaatsuspoliitika | Hoog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hoog Delivery privaatsuspoliitika | Hoog\" \/>\n<meta property=\"og:description\" content=\"Kehtib alates 12.10.2026 Siin kirjeldame, milliseid isikuandmeid Hoog Delivery klientide ja kullerite kohta kogub, milleks neid kasutab, kellele edastab ja kui kaua hoiab. 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